Privacy Policy.
Last updated: 3 July 2026
This privacy policy explains how Essential Glazing Products Ltd ("we", "us", "our") collects and processes personal information when you contact us, request a survey or visit this website. We are the data controller for the personal information we hold about you.
1. Who we are
Essential Glazing Products Ltd, company number 15440311, registered office Unit 2a1, Block C, Newbridge Road Industrial Estate, Pontllanfraith, Blackwood, NP12 2XF. You can reach us on 01495 825934 or by email at info@essentialglazingproducts.co.uk.
2. Information we collect
- Contact details you give us — name, email, phone number, postcode.
- Details of the work you'd like quoted — service, property information, message.
- Records of your correspondence with us (email, phone notes, quote records).
- Basic technical data if you use this website — device type, browser, pages visited — collected via cookies or similar (see section 6).
3. How we use it
- To respond to your enquiry and prepare a survey and quote.
- To schedule and carry out installation work you have instructed us to do.
- To issue invoices, receipts, guarantees and Insurance-Backed Guarantee paperwork.
- To meet our legal, tax and accounting obligations.
- To improve the quality of our service and this website.
4. Legal basis
We rely on the following lawful bases under UK GDPR: (a) your consent when you send us an enquiry; (b) performance of a contract when you accept a quote; (c) legal obligation for tax, accounting and consumer protection; and (d) legitimate interests in running our business.
5. Who we share it with
- Our manufacturers and suppliers, when we order bespoke products for your job.
- Our Insurance-Backed Guarantee provider, when a guarantee is issued.
- Our accountants, auditors and professional advisers.
- Regulatory bodies where required — including our registration body.
We do not sell your data. We do not share it for third-party marketing.
6. Cookies
This site uses only strictly-necessary cookies to keep the website working and, where enabled, an embedded Google Map on our contact page which may set cookies on your browser. You can block or delete cookies in your browser settings.
7. How long we keep your data
Quote and enquiry records are kept for up to two years. Installation, invoice and guarantee records are kept for the length of the guarantee and for the period required by HMRC — a minimum of six years after the tax year in which the work was completed.
8. Your rights
You have the right to access, correct, delete, restrict or object to our processing of your personal data, and to receive a copy of it. To exercise any of these rights, email info@essentialglazingproducts.co.uk.
9. Complaints
If you're unhappy with how we've handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes
We may update this policy from time to time. Material changes will be reflected here with a revised "last updated" date.